Shipping policy

Shipping Policy

ShopVeluna
Website: www.shopveluna.co.za
Email: shopvelunasa@gmail.com

Last updated: 1 August 2026

Thank you for shopping with ShopVeluna. This Shipping Policy explains how we process and deliver orders within South Africa.

1. Delivery Partner

All orders are shipped using Aramex Store-to-Door courier services.

2. Delivery Areas

We currently deliver within South Africa. Delivery availability may vary depending on the destination and courier service coverage.

3. Processing Time

Orders are usually processed within 1-3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Estimated delivery time is 8-11 business days from the date of dispatch.

Delivery times are estimates only and are not guaranteed.

5. Possible Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including but not limited to:

  • courier operational delays,

  • adverse weather conditions,

  • strikes or industrial action,

  • public holidays,

  • high parcel volumes,

  • road closures or transport disruptions,

  • customs or regulatory processes (where applicable), or

  • incorrect or incomplete delivery information supplied by the customer.

ShopVeluna is not liable for delays caused by third-party courier services or events beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking parcels and resolving delivery issues with the courier.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 68 of 2008.

6. Shipping Fees

Shipping fees are calculated at checkout and will be displayed before payment is completed.

7. Order Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout. Tracking updates are provided by Aramex Store-to-Door.

8. Customer Responsibility

Customers are responsible for providing accurate delivery information, including:

  • full name,

  • contact number,

  • street address,

  • suburb,

  • city,

  • province, and

  • postal code.

Additional courier charges resulting from incorrect or incomplete delivery information may be charged to the customer.

9. Failed Delivery Attempts

If delivery cannot be completed due to the recipient being unavailable or due to incorrect address details, the courier may attempt re-delivery or return the parcel to us. Any additional delivery charges may be payable by the customer.

10. Delivery Confirmation and Risk

Risk in the goods passes to the customer upon delivery to the delivery address provided in the order. Customers should inspect parcels on delivery and report any visible damage within 48 hours by emailing shopvelunasa@gmail.com.

11. Lost Parcels

If your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact shopvelunasa@gmail.com. We will open an investigation with Aramex Store-to-Door and keep you informed of the outcome.

12. Contact Us

For shipping enquiries, please contact:

ShopVeluna
Email: shopvelunasa@gmail.com
Website: www.shopveluna.co.za

This Shipping Policy is governed by the laws of the Republic of South Africa.